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        Terms and Conditions
You may make a reservation on any tour at any time by clicking on the Book link on the top of any page of our website or by emailing us at Since there are no set departure dates and prices for tailored vacations, once we have fine tuned all the details to your satisfaction, we will ask you to submit a simple reservations form as a way for us to get started formalizing your necessary reservations. If you haven't contacted us yet and would like to see all the opportunities available to you, just email us at You can visit Patagonia as well as other destinations in South America year round. As a reminder, the seasons down here in Patagonia are the reverse of those in the northern hemisphere.

Initial deposit of 30% must be made at time of booking.
Remaining balance must be paid no less than 90 days before departure date.
If booking is made less than 90 days before departure, 100% of program price must be paid at the time of booking.

Payment of deposit and all but local payment may be made by the following methods:

1.) Direct Deposit or Transfer into United States Account
If you live in the U.S., this is the easiest and cheapest way to make your program payment(s). You can either transfer funds electronically, or deposit into any Wells Fargo bank. Following are our U.S. banking details:

                              Name:   Felipe Soto
                              Bank:   Wells Fargo
                              Address:  350 E. Las Olas Blvd, Suite 100, Ft. Lauderdale, FL 33301, Ph: (954) 765 3900
                              Account number:   1010311522965
                              Routing / ABA:  063107513
                              Swift Code:   WFBIUS6S (only needed for international transfers originating from outside the United States)

2.) International Wire Transfer into Chilean Account
Wiring funds this way is especially convenient for our clients outside of the United States.
Our local account (in U.S. Dollars) is located in our hometown of Puerto Varas, here in Chilean Patagonia.
Following are our Chilean banking details:

                              Name:   Ecoturismo Limitada
                              RUT (tax ID number):   76.171-810-K
                              Bank:   Banco Santander Santiago
                              Address:   Del Salvador 399, Puerto Varas, Chile
                              Account number:   051-00-05364-2
                              Swift Code:   BSCHCLRM

3.) Credit card (5% card processing fee will be added)
We also accept major credit cards (Visa, MasterCard, American Express), which will be charged in U.S. dollars.
Note that most credit card companies are now charging high rates for international purchases, which is why we recommend one of the payment methods above. Once we agree on your final itinerary and price, we will send you a credit card authorization form which you can print, fill out, sign, and either fax back to us or scan and email. As with any payment, we will then send you a receipt showing any remaining payment schedule.

All cancellations must be made via email to with fees as follows:

no less than 90 days before departure date, US$600 processing fee per person,
75-89 days before departure date, 25% of deposit paid (if 100% paid at time of booking, remainder repaid in full),
61-74 days before departure date, 50% of deposit paid,
60-46 days before departure date, 90% of deposit paid.
45 days or less, no refund.

     (1) The cost of any airline tickets paid by Kuyay between time of deposit and cancellation are non-refundable,
     (2) No refunds will be paid for cancellations or changes made by the traveler during the tour.

“No Shows” are not eligible for return of deposit; however, if we are convinced the no-show was beyond your control, and you
    would like to reserve a space on another tour, we will work with you to use your existing deposit, plus any paid lodging, airline and
    activity reservations incurred due to the no-show.
Lodging will be determined based on your requirements, and can range from hostals and shared arrangements up to 5-star hotels at most destinations. In the larger cities we are able to work with either Gay-Owned or Gay-Friendly accomodations. Specific hotels quoted while we are working on your itinerary might need to be replaced at time of booking because of availability, but we will present you with your options (detailed hotel info, website links, etc.) before making final reservation.
Kuyay is not responsible for any personal injury, loss or property damage arising directly or indirectly from acts of God, detention, delays, and expenses related to any strikes, thefts, pilferage, civil disturbances, government restrictions or regulations, quarantines and failure of any means of transport to arrive or depart as scheduled over which Wangulen has no control. We also cannot be held responsible for any loss of life, personal injury, delays, over bookings, cancellations, loss or damage of baggage caused by any domestic flight, lodging stay, transportation or tour service from 3rd parties. In the event it becomes necessary or advisable, for any reason, to change the itinerary or lodging arrangements, Kuyay has the right to do so. Accordingly, any material additional expenses or savings will be shared by passengers.

Travel documents: You are also responsible for securing all required travel documents. As a reminder, during our Odyssey we cross the border between Chile and Argentina twice, so make sure well in advance the necessary travel documents you need depending on your country of citizenship. Obviously, if you have any doubts or questions, just contact us and we’ll help you in any way we can.

Tour: Each Overland tour participant must maintain the safety and well being of the entire group throughout the tour. We cannot be held responsible for any cancellations or itinerary changes related to rude and/or dangerous behavior of tour participants.

Internal flights: You are responsible for making all applicable connecting flights. Kuyay assumes no responsibility for any customer arriving late or being a “no show”. Additionally, domestic flights have a baggage weight limit of 20 kilos (44 pounds) per person, which is half the typical international flight limit. However, for space and comfort during your Odyssey, we highly recommend you bring as little as necessary, and only one suitcase and carry-on per person.

Health & Insurance: If you have any existing medical conditions or food requirements, we ask that you detail them to us in the client information form you will need to complete after booking. This information is to serve you as best we can, and as per our Privacy Policy below, will be kept confidential and never sold or provided to any 3rd party. You must remember that during this odyssey, we will sometimes be in very remote locations, making evacuation or immediate detailed medical attention delayed, difficult, expensive and even impossible. Therefore, it is important that you take special care with any conditions prior to your Patagonian Adventure. Kuyay cannot accept responsibility for costs associated with any needed medical and/or evacuation services which might be needed.

We highly recommend that you purchase short-term travelers insurance which covers baggage, accident, life and trip cancellations prior to your odyssey. We can provide this for you if needed.

Client Conduct: Kuyay reserves the right to remove or ban any individual at any time from any transportation, lodging, domestic flight or tour despite that individual’s purchase of said services, in the event the person’s actions or general deportment put at risk the operation of any services being rendered or impose on the rights, welfare, safety or enjoyment of other travelers. Any refunds given under such circumstances are at the sole discretion of Kuyay.

Kuyay will never publish, sell, rent or otherwise disclose any or your private information to 3rd parties without your written consent. Making a reservation for one of our tours requires payment to be made via secure international wire transfers, so your credit card and other private information will not go through the internet. Any personal information we request from you is only for us to provide you with the very best personal service as possible, is stored on our secure server in California, and will never be distributed to anyone else. Period.
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