Since there are no set departure dates and prices for tailored vacations, once we have fine tuned all the details to your satisfaction, we will ask you to submit a simple reservations form as a way for us to get started formalizing your necessary reservations. If you haven't contacted us yet and would like to see all the opportunities available to you, just email us at info@gaypatagonia.com. You can visit Patagonia as well as other destinations in South America year round.

Since lodging and service payments must be made in advance, we require an initial deposit at the time of booking to cover hotel and any airfare expenses. That amount, as well as the balance payment schedule, will vary by program and will be determined on an individual basis working together with you, but will typically be around 50% of the total program price. Payment is as follows:

— Initial deposit must be made at time of booking, no less than 90 days before departure date.
— Remaining balance must be paid no less than 60 days before departure date.
— If booking is made less than 90 days before departure, 100% of program price must be paid at the time of booking.

For our hosted tours, we require a portion of the total trip cost to be paid locally in cash to pay for local expenses which can't be prepaid. This amount will vary from roughly 10-25%, depending on the program, and to be determined with each client.
Note: The local payment must be made in cash, which you can withdraw from an ATM machine locally in Chile for convenience.

Payment of deposit and all but local payment may be made by the following methods:

1.) Direct Deposit or Transfer into United States Account
If you live in the U.S., this is the easiest and cheapest way to make your program payment(s). You can either transfer funds electronically, or deposit into any Wachovia or Wells Fargo bank. Following are our U.S. banking details:

                              Name:   Felipe Soto
                              Bank:   Wells Fargo
                              Address:  255 2nd Avenue South, Minneapolis, MN 55479
                              Account number:   1010311522965
                              Routing / ABA:  121000248
                              Swift Code:   WFBIUS6S (only needed for international transfers originating from outside the United States)

2.) International Wire Transfer into Chilean Account
Wiring funds this way is especially convenient for our clients outside of the United States.
Our local account (in U.S. Dollars) is located in our hometown of Puerto Varas, here in Chilean Patagonia.
Following are our Chilean banking details:

                              Name:   Ecoturismo Limitada
                              RUT (tax ID number):   76.171-810-K
                              Bank:   Banco Santander Santiago
                              Address:   Del Salvador 399, Puerto Varas, Chile
                              Account number:   051-00-05364-2
                              Swift Code:   BSCHCLRM

3.) Credit card
We also accept major credit cards (Visa, MasterCard, American Express), which will be charged in U.S. dollars.
Note that most credit card companies are now charging high rates for international purchases, which is why we recommend one of the payment methods above. Once we agree on your final itinerary and price, we will send you a credit card authorization form which you can print, fill out, sign, and either fax back to us or scan and email. As with any payment, we will then send you a receipt showing any remaining payment schedule.

All cancellations must be made via email to info@gaypatagonia.com with fees as follows:

— no less than 90 days before departure date, US$400 processing fee per person,
— 75-89 days before departure date, 25% of deposit paid (if 100% paid at time of booking, remainder repaid in full),
— 61-74 days before departure date, 50% of deposit paid,
— 60 days or less before departure date, 90% of deposit paid.

— Note: The cost of any airline tickets paid by Kuyay between time of deposit and cancellation are non-refundable.

—“No Shows” are not eligible for return of deposit; however, if we are convinced the no-show was beyond your control, and you
    would like to reserve a space on another tour, we will work with you to use your existing deposit, plus any paid lodging and
    activity reservations incurred due to the no-show.

Lodging will be provided according to itinerary, with hotels in at least 3-star category, and cabins and lodges of at least comparable quality. Kuyay reserves the right to substitute lodging with facilities in similar categories, depending on availability at time of booking. Single rooms are limited, require a supplemental charge and must be requested at time of booking. Singles not requesting a single room will be booked into a double room, and in the case a shared arrangement cannot be made, the single supplement will be charged.

Important note: These Hosted Tours are Outdoors / Nature vacations. Besides being amazingly beautiful, this part of the world is still traditional; therefore, unlike in the larger metropolitan areas of Santiago, Buenos Aires and Rio, gay-owned hotels and related GLBT services are slower to take hold in these remote areas. Our lodging choices, however, are all gay-friendly.

Lodging will be determined based on your requirements, and can range from hostals and shared arrangements up to 5-star hotels at most destinations. In the larger cities we are able to work with either Gay-Owned or Gay-Friendly accomodations. Specific hotels quoted while we are working on your itinerary might need to be replaced at time of booking because of availability, but we will present you with your options (detailed hotel info, website links, etc.) before making final reservation.

Kuyay is not responsible for any personal injury, loss or property damage arising directly or indirectly from acts of God, detention, delays, and expenses related to any strikes, thefts, pilferage, civil disturbances, government restrictions or regulations, quarantines and failure of any means of transport to arrive or depart as scheduled over which Wangulen has no control. We also cannot be held responsible for any loss of life, personal injury, delays, over bookings, cancellations, loss or damage of baggage caused by any domestic flight, lodging stay, transportation or tour service from 3rd parties. In the event it becomes necessary or advisable, for any reason, to change the itinerary or lodging arrangements, Kuyay has the right to do so. Accordingly, any material additional expenses or savings will be shared by passengers.

Kuyay will never publish, sell, rent or otherwise disclose any or your private information to 3rd parties without your written consent. Making a reservation for one of our tours requires payment to be made via secure international wire transfers, so your credit card and other private information will not go through the internet. Any personal information we request from you is only for us to provide you with the very best personal service as possible, is stored on our secure server in California, and will never be distributed to anyone else. Period.