Since there are no set departure dates and prices for tailored vacations, once we have fine tuned all the details to your satisfaction, we will ask you to submit a simple reservations form as a way for us to get started formalizing your necessary reservations. If you haven't contacted us yet and would like to see all the opportunities available to you, just email us at info@gaypatagonia.com. You can visit Patagonia as well as other destinations in South America year round.

Since lodging and service payments must be made in advance, we require payment to be made according to the following schedule:

- 75% of total trip cost to be paid at time of booking, no less than 90 days before departure date. Entire trip cost may be paid
   at time of booking, with only 75% classified as the “deposit” in case of a cancellation, as detailed in the "Cancellations"
   section below.

- We require a portion of the total trip cost to be paid locally in cash to pay for local expenses which can't be prepaid.
   This amount will vary from roughly 10-25%, to be determined with each client.

- Any remaining balance may be paid via credit card, no less than 60 days before departure date.

Note: The local payment must be made in cash, which you can withdraw from an ATM machine locally in Chile for convenience.

- If reservation is made less than 90 days before departure date, 100% of total trip cost must be paid at  time of booking.

Initial payment can be made either by Credit Card (we will send you an authorization form) or via  Bank Wire Transfer into the following account (we assume all transfer fees):

                              Name:   Kuyay Travel
                              RUT (tax ID number):   76.171-810-K
                              Bank:   Banco Santander Santiago
                              Address:   Del Salvador 399, Puerto Varas, Chile
                              Account number:   051-00-05364-2
                              Swift Code:   BSCHCLRM

All cancellations must be made via email to info@gaypatagonia.com with fees as follows:

- no less than 90 days before departure date, US$400 processing fee per person,

- 75-89 days before departure date, 25% of deposit paid (if 100% paid at time of booking, remainder repaid in full),

- 61-74 days before departure date, 50% of deposit paid,

- 60 days or less before departure date, 90% of deposit paid.

- Note: The cost of any airline tickets paid by Kuyay between time of deposit and cancellation are non-refundable.

- “No Shows” are not eligible for return of deposit; however, if we are convinced the no-show was beyond your control, and you
    would like to reserve a space on another tour, we will work with you to use your existing deposit, plus any paid lodging and
    activity reservations incurred due to the no-show.

Lodging will be provided according to itinerary, with hotels in at least 3-star category, and cabins and lodges of at least comparable quality. Kuyay reserves the right to substitute lodging with facilities in similar categories, depending on availability at time of booking. Single rooms are limited, require a supplemental charge and must be requested at time of booking. Singles not requesting a single room will be booked into a double room, and in the case a shared arrangement cannot be made, the single supplement will be charged.

Important note: These Overland Tours are Outdoors / Nature vacations in either Northern Chile or Patagonia in both Chile and Argentina, depending on the tour. Besides being amazingly beautiful, this part of the world is still traditional; therefore, unlike in the larger metropolitan areas of Santiago, Buenos Aires and Rio, gay-owned hotels and related GLBT services are slower to take hold in these remote areas. Our lodging, for the most part, will be nice cabins and lodges, which makes for a more fun, family-like atmosphere. Felipe is practically a chef, and loves to cook, so we'll have many home-cooked meals!

Lodging will be determined based on your requirements, and can range from hostals and shared arrangements up to 5-star hotels at most destinations. In the larger cities we are able to work with either Gay-Owned or Gay-Friendly accomodations. Specific hotels quoted while we are working on your itinerary might need to be replaced at time of booking because of availability, but we will present you with your options (detailed hotel info, website links, etc.) before making final reservation.

Kuyay is not responsible for any personal injury, loss or property damage arising directly or indirectly from acts of God, detention, delays, and expenses related to any strikes, thefts, pilferage, civil disturbances, government restrictions or regulations, quarantines and failure of any means of transport to arrive or depart as scheduled over which Wangulen has no control. We also cannot be held responsible for any loss of life, personal injury, delays, over bookings, cancellations, loss or damage of baggage caused by any domestic flight, lodging stay, transportation or tour service from 3rd parties. In the event it becomes necessary or advisable, for any reason, to change the itinerary or lodging arrangements, Kuyay has the right to do so. Accordingly, any material additional expenses or savings will be shared by passengers.

Kuyay will never publish, sell, rent or otherwise disclose any or your private information to 3rd parties without your written consent. Making a reservation for one of our tours requires payment to be made via secure international wire transfers, so your credit card and other private information will not go through the internet. Any personal information we request from you is only for us to provide you with the very best personal service as possible, is stored on our secure server in California, and will never be distributed to anyone else. Period.